NHS 111 — Frequently asked questions

NHS 111 is the free, 24-hour urgent-but-not-emergency service in England and Wales. You can use it online at 111.nhs.uk or by calling 111. This page answers common questions about how it works.

When should I use 111?

Use 111 when you need medical help fast but it is not a life-threatening emergency — for example when your GP surgery is closed, when you are not sure which service you need, or when a symptom is worrying you and you would like advice.

Is 111 free?

Yes. Both the online service and the phone service are free, including from mobiles and pay-as-you-go phones.

What happens when I call?

A trained adviser answers, asks you a series of questions about your symptoms, and either gives you self-care advice, arranges for a clinician to call you back, books you an appointment, or — if needed — sends an ambulance.

Can I use 111 for a child?

Yes. NHS 111 handles calls about children of any age. If you are worried about a baby under one, always call rather than using the online service.

What if I do not speak English?

Free interpreter support is available in over 200 languages. Ask the adviser for an interpreter when your call is answered.